Shipping & Returns
Shipping & Delivery
We offer free delivery for UK orders.
Due to the value of the products all orders require a signature upon delivery. Please leave a comment should you have any specific delivery requirements.
If your order is placed after 3pm it will be processed the next day and dispatched the day after. Once dispatched, deliveries take 1-2 days.
Worldwide shipping is available – prices and delivery times vary depending on location (please see further details on ordering page).
Should you have any issue with your delivery, please contact info@kimberleylondon.com
Returns & Refunds Policy
Return and Exchange:
– You can exchange the product within 14 days from the delivery date.
– Within 7 days from the date of receival of the product, you can change the size and model once.
– You need to send an e-mail to info@kimberleylondon.com to create an exchange request while specifying your reason of exchange. Make sure to specify your first and last name and order number in the e-mail header.
– Products sent without an e-mail exchange request WILL NOT BE EXCHANGED.
– Your request for exchange will be answered via e-mail.
– If you wish to ship your package back to us with a shipping company other than the one provided by Sunday, all shipping costs must be covered by you.
– The new product will be sent back to you free of charge when the suitability of the products that reach us is examined and your request for change is approved.
– Exchanges that do not comply with the terms stated above will not be accepted and will be sent back to you with receiver payment.
Terms of Exchange:
– The exchange process is one time only. There can be no second exchange for the same order.
– There is absolutely no replacement process for products that have been used, lost authenticity and do not have labels on them.
– Exchange requests for damaged products (torn, deformed, broken, etc.) due to customer error will not be accepted.
– Exchange requests for any products will not be accepted if visual traces or noticeable odor from perfumes, deodorant or other such products is detected.