Shipping & Returns

Shipping & Delivery

We offer free delivery for UK orders over £120.

For orders below £120 or outside of the UK please see details at checkout.

Due to the value of the products all orders require a signature upon delivery. Please leave a comment should you have any specific delivery requirements.

If your order is placed after 3pm it will be processed the next day and dispatched the day after. Once dispatched, deliveries take 1-2 days.

Worldwide shipping is available – prices and delivery times vary depending on location (please see further details on ordering page).

Should you have any issue with your delivery, please contact info@kimberleylondon.com

Returns & Refunds Policy

We hope you are completely satisfied with your purchase.
However, if you do wish to return an item for any reason you may do so up to 14 days from the date of receipt for a full refund and free of charge, as long as it is returned to us in its original condition & packaging, with all labels intact.

To return an item, please contact returns@kimberleylondon.com with a completed Returns Form attached. 

Goods must be unworn and unwashed and in the interest of hygiene, please wear underwear when trying on briefs and avoid make up coming into contact with your items when trying them on. We may reject a request to refund if it is clear these steps have not been followed. In such an event, we will return the goods to you.

After we have received your return request, we will process the refund and notify you via e-mail. We aim to process returns the day of receipt, but please allow for up to 7 days for your refund to be returned to your original method of payment.